Customer Support Assistant
4 days ago
Company Description
Senses is a men's clothing brand focused on timeless style and quality craftsmanship. Our collection includes T-shirts, trousers, and polos designed for the modern man, blending classic elements with contemporary flair. Made from premium materials and featuring tailored fits, our products ensure comfort and confidence for any occasion. Join our community of men who appreciate quality, sophistication, and effortless style.
Role Description
This is a full-time on-site role for a Customer Support Assistant located in Parel. The Customer Support Assistant will be responsible for managing daily customer interactions, handling inquiries, resolving issues, and providing exceptional service. Additional tasks include assisting with sales, stock control, and maintaining an organized and efficient store environment. The role also involves training new team members and ensuring a high level of customer satisfaction. The basic role revolves around handling customer queries on mail , WhatsApp and calls.
Qualifications
- Customer Service and Communication skills
- Experience in Sales and Stock Control
- Proven ability to provide training and onboarding support
- Excellent organizational skills and attention to detail
- Ability to work as a team and maintain a positive work environment
- Previous experience in the retail industry is a plus
- High school diploma or equivalent
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