Customer Support Executive

1 day ago

Lower Parel Mumbai Maharashtra, India KNYA Med Full time

**Job Title**: Customer Support Representative

**Location**: Lower Parel, Rotational Shifts

**Reports To**: Customer Support Manager

**About Us**:We are a fast-paced and high-growth D2C brand specializing in medical scrubs, committed to delivering exceptional quality and service to healthcare professionals. We take pride in ensuring that our customers receive a seamless experience and the support they need, whether they are placing an order, seeking assistance with sizing, or requesting support for product-related inquiries.

**Key Responsibilities**:

- Assist customers with product inquiries, order tracking, returns, and exchanges.
- Collaborate with internal teams to resolve complex issues, ensuring a high level of customer satisfaction.
- Maintain detailed records of customer interactions, following up on unresolved issues.
- Escalate customer feedback and issues to management when necessary.
- Work effectively within a high-pressure environment to meet team goals and KPIs.
- Stay updated on product knowledge to provide accurate information to customers.
- Adhere to company policies and procedures while ensuring that customer service standards are consistently met.

**Requirements**:

- **Fluency in English and Hindi** (written and spoken); knowledge of regional languages is a plus.
- **Experience**: Minimum 1 year in a customer support role, preferably in a D2C or high-volume e-commerce environment.
- **Availability**: Ability to work in rotational shifts, including weekends and holidays if needed.
- Strong problem-solving skills, patience, and empathy when handling customer inquiries.
- High attention to detail, organization, and the ability to manage multiple tasks simultaneously.
- Proficiency with customer service software and tools is a plus.

**What We Offer**:

- A collaborative and supportive team environment.
- Opportunities for career growth within a rapidly expanding D2C brand.
- Competitive compensation and benefits.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- What is your current salary?

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Master Marine Services Pvt Ltd Full time

    Job Title: Customer Support Executive Experience Required: 2-3 years Location: Head Office - Lower Parel, Mumbai Industry: Shipping He/She will be responsible for assisting users of the, handling customer queries, resolving issues, and ensuring a smooth customer experience. Key Responsibilities: Assist customers in registration, login, and navigation of the...

  • Customer Support Executive

    22 hours ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time ₹ 20,000 per year

    Customer Support ExecutiveCompany: Torero Softwares Ltd (Medica Software)Job Type: Full-timeLocation: Lower Parel East, Mumbai (Work from Office)Experience: 0 - 4 yearsJob Summary:We are looking for a friendly and responsible Customer Support Executive to help our clients use Medica Software. You will assist users with basic software, accounting, and...

  • Customer Support Executive

    7 days ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Job Description: Customer Support Executive at Torero Softwares** **Role Overview**: We need a friendly and patient Customer Support Executive to help our customers understand our ERP software, especially in areas like accounts and GST. **Key Responsibilities**: - Customer Training: Guide customers on using our software, focusing on accounts and GST. -...

  • Customer Support Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Customer Support Executive** **Company**: Torero Softwares Ltd (Medica Software) **Job Type**: Full-time **Location**: Lower Parel East, Mumbai (Work from Office) **Experience**: 0 - 4 years **Job Summary**: We are looking for a friendly and responsible **Customer Support Executive** to help our clients use **Medica Software**. You will assist users...

  • Customer Support Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Hiring: Customer Support Executive (ERP Software) - Mumbai** **Company**: Torero Softwares Ltd **Location**: Lower Parel East, Mumbai (10 min walking from station) **Timing**: Monday to Saturday | 10 AM - 7 PM **Experience**: Freshers to 3 years **Education**: Commerce graduates OR 12th pass with Customer Support experience **Role**: - Help...

  • Customer Support Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Mirraw Online Services Pvt. Ltd Full time

    **Responsibilities**: - Interacting with customers on daily basis. - Listening to customers patiently and helping them resolve issues. - Helping customers with their product queries. - Misc day to day activities. - Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment - Ability to empathize with and...

  • Customer Support

    7 days ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Key Responsibilities**: - **Customer Interaction**: - Provide accurate, clear, and timely information to customers regarding products, services, and company policies. - **Problem Resolution**: - Assist customers in troubleshooting and resolving technical issues or product/service-related concerns. - Guide customers through step-by-step solutions and...

  • Customer Support Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India DataScout International Consulting Pvt Ltd Full time

    **Designation: Customer Experience Executive (Only from E-Com / Apparel background)** Work Location: Lower Parel, Mumbai Experience: 2 - 3 years experience in Customer Support **Salary**: upto 4.5 LPA Good Communication & Team Motivation Skills **ABOUT THE ROLE**: - Consistently work with other teams to track, solve and innovate our processes and...

  • Customer Support Associate

    5 days ago

    Lower Parel, Mumbai, Maharashtra, India STEMM One Cloudworks Pvt Ltd Full time

    **Job Title: Customer Support Representative** **Experience**: 1.5 - 3 years **Location**: [Insert Location or Remote] **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Deliver live product demos and walkthroughs for prospective and existing customers. - Provide technical and functional support to users, ensuring timely...

  • Customer Care Executive

    1 day ago

    Lower Parel, Mumbai, Maharashtra, India Master Marine Services Pvt Ltd Full time

    **Job Title**:Customer Care Executive **Experience Required**:2-3 years **Location**:Head Office - Lower Parel, Mumbai **Industry**:Shipping **Role Summary: Customer Care Executive** The **Customer Care Executive** will be responsible for assisting users of the **MMD3 portal**, handling customer queries, resolving issues, and ensuring a smooth customer...