Customer Relationship Executive

3 days ago

Lower Parel Mumbai Maharashtra, India Ace Blend Full time ₹ 4,80,000 - ₹ 6,00,000 per year

Position: CRM Executive

About the Role:

We are looking for a dynamic and customer-focused CRM Executive to manage customer interactions and enhance the overall customer journey in the FMCG sector. The ideal candidate should be proactive, goal-oriented, and passionate about delivering excellent customer experiences.

Key Responsibilities:

  • Handle customer queries and support via chat, calls, and WhatsApp
  • Manage ORM (Online Reputation Management) across platforms
  • Collect, track, and analyze customer feedback for continuous improvement
  • Plan and execute WhatsApp campaigns and email marketing initiatives
  • Map and optimize customer journeys to improve satisfaction and retention
  • Collaborate with marketing and sales teams for seamless customer communication
  • Ensure quick turnaround and resolution of customer concerns
  • Strive to meet customer satisfaction goals and KPIs

Requirements:

  • 2–5 years of experience in CRM, customer service, or related roles (preferably in FMCG/D2C industry)
  • Strong communication skills, with fluent English (written & spoken)
  • Proven ability to manage multiple channels of customer communication
  • Goal-oriented, fast learner, and strong in execution
  • Good understanding of customer journey mapping and engagement strategies
  • Female candidates preferred

Why Join Us?

  • Opportunity to work with a fast-growing FMCG brand
  • A dynamic, customer-centric role with growth opportunities
  • Be a part of a team that values innovation and customer satisfaction

Interested candidates can send their CV to

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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