Customer Relationship Executive

4 days ago

Lower Parel Mumbai Maharashtra, India Aces Intact Private Limited Full time ₹ 4,80,000 - ₹ 6,00,000 per year

Job Overview:

We are looking for a CRM Executive to manage customer relationships, drive engagement, and enhance customer retention. You will be responsible for handling customer queries, executing CRM campaigns, and ensuring a seamless customer experience for our nutrition brand.

Key Responsibilities:

  • Manage customer interactions via email, WhatsApp, and calls, ensuring timely and professional responses.
  • Handle after-sales service, complaint resolution, and customer queries efficiently.
  • Execute CRM campaigns to enhance customer engagement, retention, and loyalty.
  • Work closely with the marketing and sales team to implement targeted communication strategies.
  • Maintain and update customer data in the CRM system.
  • Analyze customer feedback and suggest improvements for better customer experience.
  • Upsell and cross-sell products based on customer preferences and buying patterns.
  • Handle other assigned tasks from the senior team.

Requirements:

  • 2-5 years of experience in customer service, CRM, or a similar role.
  • Strong communication and interpersonal skills.
  • Experience in email, WhatsApp, and call-based customer interactions.
  • Familiarity with CRM tools and data management.
  • Ability to handle customer complaints with a solution-oriented approach.
  • Prior experience in the nutrition, wellness, or health industry is a plus.

What We Offer:

  • Competitive salary and performance incentives.
  • Opportunity to work with a fast-growing nutrition brand.
  • Employee discounts on health and wellness products.
  • A dynamic and supportive work environment

Interested candidate, kindly email your CV at

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 3 years (Required)

Location:

  • Lower Parel, Mumbai, Maharashtra (Required)

Work Location: In person

Speak with the employer

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