Client Relationship Officer

15 hours ago

Lower Parel Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Responsibilities**:

- **Client Relationship Management**:

- Develop and maintain strong relationships with existing clients, ensuring high levels of satisfaction and loyalty.
- Act as the primary point of contact for clients, addressing their queries and resolving issues promptly.
- Regularly follow up with clients to ensure they are satisfied with services/products provided.
- **Client Onboarding**:

- Guide new clients through the onboarding process, ensuring a smooth and efficient start.
- Provide clients with necessary information, documentation, and support as required.
- Collaborate with internal teams to ensure client requirements are met effectively and on time.
- **Service & Product Promotion**:

- Upsell and cross-sell company products or services based on client needs and business objectives.
- Actively identify opportunities to enhance client relationships and expand business offerings.
- Stay updated on company services, product offerings, and industry trends to provide clients with relevant recommendations.
- **Client Retention & Feedback**:

- Regularly solicit feedback from clients to understand their needs, challenges, and areas of improvement.
- Implement retention strategies to prevent churn and promote long-term client partnerships.
- Address customer complaints or concerns in a timely and professional manner, ensuring resolutions that enhance client satisfaction.
- **Reporting & Documentation**:

- Maintain accurate and up-to-date records of client interactions, transactions, and communication.
- Prepare regular reports on client satisfaction, feedback, and the progress of ongoing projects or services.
- Analyze data to track performance, identify trends, and suggest improvements for client relationship strategies.
- **Collaboration & Coordination**:

- Work closely with internal teams such as sales, marketing, and customer support to ensure client requirements are met.
- Coordinate with different departments to resolve client issues and ensure timely service delivery.
- Participate in client meetings and presentations, as needed, to build strong rapport and provide solutions.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9920501059

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