Client Servicing Executive

24 hours ago

Lower Parel Mumbai Maharashtra, India The Concept Co. Full time

Designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce, and experience, underpinned by modern creativity.

**Purpose of the Role**

The purpose of this role is to drive business growth by unlocking the client’s business opportunity and Mindmap capability, to deliver outstanding client service, innovative and ambitious client solutions which have business value to clients at the heart.

**Key Responsibilities**
- Delivers innovative and ambitious, strategic, and commercial solutions that balance client and agency values working closely with colleagues and clients
- Owns relationships with mid-level clients on a day-to-day basis
- Builds strong client relationships as a trusted advisor with senior client and industry stakeholders
- Deepens the relationship to ensure retention and growth
- Manages team to ensure they also build strong relationships with their counterparts to deliver outstanding client service
- Immerses self and team in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client’s products inside out and applies this knowledge to deliver innovative, ambitious client plans and service.
- Creates the conditions for great work and champion’s great work.
- Works seamlessly with other OPCOS and broader agency teams to ensure best in class delivery.
- Uses account plans to stimulate and track future work; manages resources effectively.
- Understands client commercial framework and works with senior account leadership to ensure business is run profitably.
- Improves client satisfaction to expand existing revenue streams and build new ones.
- Manages systems for forecasting accurate spend and track progress.
- Translates agency strategy into innovative, execution-able business plans for own client that deliver business value.
- Identifies business development opportunities (current and new clients) - use knowledge of Mindmap products and services to influence and contribute to innovative, ambitious and value drive solutions.

Work Location: In person

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