Customer Relationship Executive

16 hours ago

Lower Parel Mumbai Maharashtra, India Galaxy Auto Works Full time

A Customer Relationship Executive (CRE) is responsible for managing and enhancing customer relationships to ensure satisfaction and drive business growth. They act as a key point of contact for a portfolio of customers, addressing inquiries, resolving issues, and fostering strong, lasting relationships. CREs also play a vital role in identifying opportunities to improve the customer experience and contribute to the overall success of the company.

**What You'll do ?**
- Handle luxury clients with precision, poise and passion
- Coordinate with Service Advisors & Technicians
- Manage digital appointment flow, feedback and delight
- Deliver every car like it's a red-carpet handover

**Skills and Qualifications**:

- **Strong Communication Skills**: Excellent verbal and written communication skills are essential for interacting with customers and colleagues.
- **Interpersonal Skills**: The ability to build rapport with customers and understand their needs is crucial.
- **Problem-Solving Skills**: The ability to identify and resolve customer issues effectively.
- **Customer-Focused Mindset**: A strong commitment to customer satisfaction and a proactive approach to problem-solving.
- **CRM Proficiency**: Familiarity with CRM software and other tools used to manage customer relationships.
- **Organizational Skills**: The ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
- **Sales and Negotiation Skills**: Experience in sales and negotiation can be beneficial for identifying and capitalizing on opportunities for upselling and cross-selling.
- **Analytical Skills**: The ability to analyze data, identify trends, and prepare reports.
- **Adaptability**: The ability to adapt to changing customer needs and business priorities.

**Qualification & Experience**:
Graduate (BBA / BMS / Hospitality / Mass Communication / Arts)
3 to 6 years in high-end service industry(luxury hotels, airlines, premium auto brands)
Age bracket : 25 to 40 years

**Bonus Add-Ons (preferred)**
$ Experience handling HNIs, CEOs, Expats, Celebrities

$ CRM Software (AutoBoom / Autorox / Salesforce)

$ WhatsApp Business & AI Chat Assist Tools

$ Knowledge of Luxury Car Service processes & DMS systems

**Job Types**: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

**Benefits**:

- Cell phone reimbursement

**Language**:

- English (preferred)

Work Location: In person

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