Customer Service Executive

1 day ago

Mumbai, India Executive Hunters Full time

**(1)Customer Service Executive**
- Salary budget - Rs 25,000-30,000 per month
- Location - Khar, Mumbai
- Working days - 6
- Work from office - yes
- Work from home - Saturday.

**Customer Service Responsibilities list**:
Manage incoming phone calls/ Whats app queries from various customers.
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Handling process of exchanges
Take the extra mile to engage customers

**Requirements and skills**
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Secondary(10th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

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