Customer Service Representative

5 hours ago


Vashi Navi Mumbai Maharashtra, India Insight Customer Call Solutions Full time

**Responsibilities**:

- Respond to customer inquiries, concerns, and feedback
- Resolve product/service issues efficiently and professionally
- Provide product information, pricing, and availability
- Process orders, returns, and exchanges
- Escalate complex issues to senior teams
- Maintain accurate customer records and feedback
- Meet or exceed customer satisfaction and productivity targets

**Requirements**:

- High school diploma or equivalent
- 1+ year of customer service experience
- Excellent communication, problem-solving, and conflict resolution skills
- Ability to work in a fast-paced environment
- Strong technical skills (CRM software, telephony systems)
- Flexibility to work varied shifts (day/evening/weekends)

Preferred Qualifications:

- Customer service certifications (e.g., CSP, CCM)
- Experience in [industry/sector]
- Multilingual skills
- Previous experience with [specific software/systems]

Pay: ₹289,327.75 - ₹1,376,029.43 per year

**Benefits**:

- Commuter assistance
- Work from home

Schedule:

- Day shift
- Morning shift
- Night shift

Supplemental Pay:

- Yearly bonus

Work Location: In person



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