Csr (Customer Service Representative)

6 days ago


Vashi Navi Mumbai Maharashtra, India ENDIMENSION TECHNOLOGY Full time

**Job Summary**:
We are looking for a proactive and detail-oriented **Customer Success Representative (CSR)** to support our teleradiology services. The CSR will handle calls from clients and radiologists, help to resolve issues related to scans or reports, and ensure smooth communication between Radiologist & Clients. Good communication and problem-solving skills, along with a calm and professional attitude, are essential for this role.

**Responsibilities**:

- Answer and manage incoming calls/messages from Clients, Technicians, and Radiologists professionally and promptly.
- Address scan, report, or technical queries in real-time, ensuring accurate and timely resolution.
- Coordinate with radiologists to ensure proper case allocation, timely reporting, and follow-ups if needed.
- Maintain effective communication across all stakeholders to avoid delays or misunderstandings.
- Escalate unresolved issues to the concerned team or supervisor when required.
- Maintain a calm, positive, and solution-focused approach during high-pressure or emergency situations.

Ø H.S.C Passed or Graduate.

Ø Rotational Week Off and Rotational Shift.

Ø Comfortable to work in Night Shift. (Male).

Ø Experienced in BPO will be welcome, Freshers can also apply.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9284141905



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