Customer Service Executive

3 days ago

Lower Parel Mumbai Maharashtra, India Datrax Services Pvt Ltd Full time

**Position : Customer Service Executive**

**Experience**:1-5 years

**Location**: Lower Parel

**CTC**: 3- 3. 6 LPA

**Qualification**: Graduate

**Industry**: Manufacturing

**Key Responsibilities**:

- Cultivate positive relationships with customers, understanding their needs and preferences.
- Provide excellent service to guarantee optimal levels of customer satisfaction.
- Address customer complaints and inquiries in a professional and timely manner.
- Develop and execute promotional strategies, including in-store displays, to enhance brand visibility and sales.
- Manage store administration tasks, such as budgeting and financial record-keeping.
- Coordinate and supervise store operations, including employee scheduling and task assignment.
- Implement and enforce operational policies and procedures to maintain efficiency and compliance.
- Control costs effectively to ensure profitability of operations.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- Customer relationship management: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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