Cse (Customer Service Executive) - Chat & Email

17 hours ago

Lower Parel Mumbai Maharashtra, India Reisemoto Full time

**Role - Executive/Sr. Executive**

**Job Overview**

**Key Responsibilities**
- Troubleshooting and resolving customer issues related to products and services, which may involve basic technical support.
- Escalating complex issues to appropriate internal teams when necessary, ensuring resolution within service level agreements (SLAs).
- Maintaining and updating customer records in CRM systems, such as recording interactions and managing accounts.
- Collecting customer feedback and contributing to product and service improvements, facilitating communication between customers and relevant departments.
- Staying updated with product knowledge and company policies, participating in training sessions for continuous skill enhancement.
- Assisting customers with product setup, usage, and basic technical support, ensuring they can utilize features effectively.
- Managing a queue of customer queries and prioritizing them effectively, crucial for handling multiple simultaneous interactions in chat.

These responsibilities reflect the dynamic nature of the role, emphasizing efficiency and customer satisfaction in text-based mediums.

**Qualifications and Skills**
- A high school diploma or equivalent, with a degree in business, communications, or a related field preferred.
- The ability to multitask and prioritize queries effectively, with good typing speed and accuracy.

Note - E-commerce experience is mandatory

Pay: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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