Cse (Customer Service Executive) - Chat & Email
2 days ago
**Role - Executive/Sr. Executive**
**Job Overview**
**Key Responsibilities**
- Troubleshooting and resolving customer issues related to products and services, which may involve basic technical support.
- Escalating complex issues to appropriate internal teams when necessary, ensuring resolution within service level agreements (SLAs).
- Maintaining and updating customer records in CRM systems, such as recording interactions and managing accounts.
- Collecting customer feedback and contributing to product and service improvements, facilitating communication between customers and relevant departments.
- Staying updated with product knowledge and company policies, participating in training sessions for continuous skill enhancement.
- Assisting customers with product setup, usage, and basic technical support, ensuring they can utilize features effectively.
- Managing a queue of customer queries and prioritizing them effectively, crucial for handling multiple simultaneous interactions in chat.
These responsibilities reflect the dynamic nature of the role, emphasizing efficiency and customer satisfaction in text-based mediums.
**Qualifications and Skills**
- A high school diploma or equivalent, with a degree in business, communications, or a related field preferred.
- The ability to multitask and prioritize queries effectively, with good typing speed and accuracy.
Note - E-commerce experience is mandatory
Pay: ₹400,000.00 - ₹500,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
-
Customer Service
18 hours ago
Mumbai, Maharashtra, India Wings Global Services Full timeJob Overview We are seeking a Junior Customer Service professional for our Chat and Email Process based in Mumbai The position requires a minimum of 1 to 3 years of experience in customer support This full-time role is integral to maintaining our standards of excellence in customer communication ensuring satisfaction across various client touchpoints...
-
Customer Service Executive
1 week ago
Bhosari, Pune, Maharashtra, India Zbotic Full timeA **Customer Service Executive (CSE)** plays a crucial role in providing an interface between the customers and the client company. **Responsibilities and Duties**: The responsibilities & duties of a **Customer Service Executive (CSE)** **would be: - To handle the customer queries and escalations systematically, providing them the best solutions. - New...
-
Email And Chat Process
1 week ago
Mumbai, India Excederm Ai Limited Full timeDescription Excederm Ai Limited is looking for a passionate Entry-Level Email And Chat Process professional to join our innovative Sales department. In this role, you will have the opportunity to work remotely, handling email and chat processes to provide exceptional customer service and support. This is a full-time position offering flexibility and a...
-
Email And Chat Process
1 week ago
Mumbai, India Excederm Ai Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per yearExcederm Ai Limited is looking for a passionate Entry-Level Email And Chat Process professional to join our innovative Sales department. In this role, you will have the opportunity to work remotely, handling email and chat processes to provide exceptional customer service and support. This is a full-time position offering flexibility and a collaborative...
-
Email And Chat Process
1 week ago
mumbai, India Excederm Ai Limited Full timeExcederm Ai Limited is looking for a passionate Entry-Level Email And Chat Process professional to join our innovative Sales department. In this role, you will have the opportunity to work remotely, handling email and chat processes to provide exceptional customer service and support. This is a full-time position offering flexibility and a collaborative...
-
Chat Support Executive
2 weeks ago
Mira Road, Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time**Process - Chat** **Profile - CSE** **Qualification - HSC + 1yr. of BPO experience/ Graduate Freshers** **Salary - 25 K -32 K ( as per experience)** **Shift - 5 days Rotational Shift, 2 Rotational Off** **Written Versant - 58** **Immediate Joiners are required.** Pay: ₹330,000.00 - ₹400,000.00 per month Schedule: - Monday to Friday - Rotational...
-
Bpo Customer Service
6 days ago
Powai, Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time**Mumbai - Hybrid Work Model [2 Weeks Work from Office, 4 Weeks Work from home - Post joining Training & On the job training is work from office [First 4 weeks]** **Must have Owen Laptop and wifi** Be Able to Achieve the Daily Target Shifts/Weekly Offs - Rotationalshifts[Nightshifts] & rostered weekly offs[6 Days working] Qualification - HSC / Graduation...
-
Customer Service
1 week ago
Mumbai, India Ergode IT Services Pvt. ltd. Full timeCSE is responsible for taking buyer, seller, and logistic calls. - CSE is responsible for making outbound calls in case of follow-ups with buyers, sellers, and logistics. - CSE is responsible for converting inquiry calls to sales. - CSE is responsible for communicating with external coordinators (TX Warehouse) to resolve the cases. - CSE is responsible for...
-
Bpo Customer Service
2 hours ago
Powai, Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time**Mumbai - Hybrid Work Model [2 Weeks Work from Office, 4 Weeks Work from home - Post joining Training & On the job training is work from office [First 4 weeks]** **Must have Owen Laptop and wifi** Be Able to Achieve the Daily Target Shifts/Weekly Offs - Rotationalshifts[Nightshifts] & rostered weekly offs[6 Days working] Qualification - HSC / Graduation...
-
Mumbai, India Seven Consultancy Full timeJOB DETAILS Roles : Handling customer queries via call , Email, Chat process Inbound process Overseeing the customer service process Resolving customer complaints brought to your attention Creating policies and procedures Planning the training and standardization of service delivery FUNCTIONAL AREA Logistic Industry Recruitment Agency in Mumbai, Logistic...