Customer Service

4 weeks ago

Mumbai Maharashtra, India Wings Global Services Full time

Job Overview We are seeking a Junior Customer Service professional for our Chat and Email Process based in Mumbai The position requires a minimum of 1 to 3 years of experience in customer support This full-time role is integral to maintaining our standards of excellence in customer communication ensuring satisfaction across various client touchpoints Qualifications and Skills Must possess strong customer support expertise with extensive experience in live chat support Mandatory skill Proficiency in email communication ensuring timely and accurate responses to client inquiries Mandatory skill Ability to multitask effectively while managing multiple client interactions simultaneously without compromising on quality Conflict resolution skills adept at addressing and managing customer issues and ensuring satisfactory outcomes Excellent data entry skills with high accuracy levels contributing to precise customer records and information management Experience dealing with international clients ensuring exceptional levels of service across diverse cultures and expectations Understanding of the hantec market trends and dynamics to better cater to customer needs and expectations Strong interpersonal skills with clarity in communication tailoring interactions to suit customer preferences and scenarios Roles and Responsibilities Manage customer interactions through chat and email ensuring prompt and professional responses at all times Handle and resolve customer queries ensuring high levels of customer satisfaction and adherence to company guidelines Collaborate with internal teams to streamline communication and resolve issues efficiently for an improved customer experience Provide feedback to the management team on customer trends and potential areas for process and service improvements Maintain accurate and detailed records of customer interactions following organizational policies on data security and confidentiality Adapt to evolving business needs with a proactive approach to learning and applying new methods for enhanced service delivery Liaise with international clients to ensure comprehensive and nuanced engagement considering varied cultural perspectives Participate in training sessions and workshops to hone skills in customer service and conflict management continually

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