
Customer Service Executive
2 weeks ago
A **Customer Service Executive (CSE)** plays a crucial role in providing an interface between the customers and the client company.
**Responsibilities and Duties**:
The responsibilities & duties of a **Customer Service Executive (CSE)** **would be:
- To handle the customer queries and escalations systematically, providing them the best solutions.
- New customer addition and customer retention.
- Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
- Follow-up to ensure that appropriate actions are taken on customers’/clients requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigations.
**Qualifications, Skills & Experience**:
**Qualification**: Any Graduate or Under-Graduate
**Experience**:Freshers,** **0 to 2 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experienced preferred).**
- Good communications skills: English (Both verbal and written), Hindi & Marathi.
- Ability to listen and active problem solving skills.
- Good interpersonal skills.
- Ability to handle pressure.
- Basic Computer Knowledge.
**Location**: MIDC Bhosari, Pune.
**Salary**:₹12,000 to ₹15,000 (In-hand) per month**
**Gender**: Male/Female (Anyone can apply)
**Job Type**: Full-time (On Company Pay-roll).
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