Customer Service Executive

1 week ago

Pune Maharashtra, India Expedite Informatics Full time

**Job Title**: Customer Care Executive
**Location**: Kharadi, Pune (Work From Office Only)
**Shift Timings**: 10:00 AM to 7:00 PM
**Working Days**: 6 Days a Week (Sunday Off)

**Key Responsibilities**
- Handle incoming calls, resolve client queries, and provide accurate information
- Follow up with clients to confirm appointments and collect feedback
- Maintain updated records of client communications and interactions in CRM or Google Sheets
- Coordinate with the in-clinic team to ensure timely scheduling and service delivery
- Address client concerns promptly and escalate issues when needed
- Assist in calling campaigns and customer satisfaction surveys

**Requirements**:

- Recent graduate or final-year student (any stream)
- Excellent verbal communication skills in Hindi and English (Marathi is a plus)
- Polite, patient, and service-oriented communication style
- Basic computer knowledge (Google Sheets/MS Excel)
- Ability to stay calm under pressure and handle multiple client conversations
- Must be available to work full-time from the clinic (no remote work)

**What We Offer**
- Training in customer communication and healthcare service processes
- Certificate of internship or a full-time role based on performance
- Opportunity to work with a passionate team in a health & wellness startup
- A warm, collaborative, and customer-first work culture

**Contact us at**: +91 96655 66357

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided

Work Location: In person

**Speak with the employer**
+91 9665566357

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