Customer Executive

2 days ago

Mumbai Maharashtra, India Sterling Customer Experience Pvt. Ltd. Full time

Position: Analyst (Operations) for a Banking client

Company: Sterling Customer Experience Pvt. Ltd.

Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift

Location: Powai, Mumbai

We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai.

Role and Responsibility of an Analyst

1. Customer Interaction: Engage with customers through live chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards.

2. Issue Resolution: Listen actively to customer concerns, diagnose issues, and offer effective solutions. Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction.

3. Multitasking: Manage multiple chat sessions simultaneously while maintaining high service quality.

4. Complaint Handling and De-escalation: Manage and resolve customer complaints with empathy and professionalism. Utilize de-escalation techniques to address and mitigate customer dissatisfaction.

5. Performance Metrics Adherence: Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction scores, and adherence to service level agreements (SLAs).

6. Compliance: Adhere to the policies, procedures, and data protection regulations during all customer interactions.

Essential skills and Qualities

Communication Skills: Clear and effective verbal and written communication to interact with customers and colleagues.

Adaptability: Flexibility to handle various customer scenarios and adjust to changing processes.

Adaptability to work in a start-up environment.

Technical Proficiency: Familiarity with CRM software, helpdesk tools, and other relevant technologies.

Problem-Solving Abilities: Ability to analyze issues and develop practical solutions promptly.

Qualifications Education:
Minimum HSC; graduates are preferred. Experience: 1-2 years in customer service or chat support roles is advantageous.

Open to hire freshers as well with excellent communication skills.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹350,000.00 - ₹400,000.00 per year

Schedule:

- Night shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 7755929008
Expected Start Date: 28/04/2025

  • Customer Service Executive

    1 week ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Marketing Executive

    1 week ago

    Mumbai, India Marketing Executive Full time

    experience developing and executing marketing campaigns while managing and inspiring a team. He/she will be comfortable with day-to-day marketing activities, as well as long-term strategy, thriving with tight deadlines and changing needs. If you are a people-person who loves the rewarding challenge of building a brand, we want to hear from...

  • Client Service Executive

    1 week ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive FRESHERS** - Salary budget - Rs 10000-15000 per month - Location - Mumbai, Mumbai - Working days - 5 - Work from office - yes - Work from home - No. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Executive Assistant to CEO

    1 day ago

    Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **About US** Altius started its operations in early 2002 as consultants and has rapidly grown into a diversified company with zealous experts from various sectors catering to our Clients transformation. We handle customer lifecycle management through our Digital Marketing, Information Technology & Business Process units. We help brick & mortar businesses go...

  • Senior Customer Service Executive

    3 days ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

  • Customer Support Executive

    2 days ago

    Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...

  • Customer Care Executive

    2 days ago

    Mumbai, Maharashtra, India A2TECH Consultants Full time

    **We Require Customer Care Executive for Jogeshwari Location** We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive for our Jogeshwari location. As a Customer Support Executive, you will be responsible for assisting our customers with any inquiries, concerns, or issues they may have regarding...

  • Customer Relationship Executive

    1 week ago

    Mumbai, Maharashtra, India Enrolsy Full time

    We are looking for a qualified **Customer Relationship Executive **to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you should display excellent interpersonal...

  • Customer Service Executive

    2 days ago

    Mumbai, Maharashtra, India Muthoot Mercantile Full time

    **Customer Service Executive**: **highlights**: - Designation : Customer Service executive - Location : Mumbai - Salary : Best in indstry - Closing Date : 22 June 2025 - Posted On : 20 May 2025 **Description**: **Skills**: Gold loan experience

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India AscenWork Technologies Private Limited Full time

    **Job Overview** Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their...