Customer Service Officer

5 days ago


Lower Parel Mumbai Maharashtra, India Enrolsy Full time

We're Hiring Customer Services Executive for Ecommerce Company

Qualification: HSC or Any graduate

Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer Services voice experience | Ecommerce Customer Service Voice preferable)

Process: Voice Process (Ecommerce)

Shift Timing: Day Rotational Shifts

Skill Required: Excellent Verbal & Written Communication Skill

Role & Responsibilities:

- Managing incoming calls and customer service inquiries
- Identifying and assessing customers
- needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies.

Day rotational shift (7 am -11pm ) any 9 hrs6 days working - 1 day rotational off

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- E-Commerce Customer Service Voice: 1 year (preferred)
- Customer service Voice: 1 year (preferred)

**Language**:

- English Fluently (preferred)

Work Location: In person

**Speak with the employer**

+91 9769106910



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