
Customer Service Executive
5 days ago
Job Title: Customer Support Executive – Medica Ultimate Software
Location: On-site – Lower Parel, Mumbai
Company: Torero Softwares Ltd
Job Type: Full-time
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM
Job Summary
Torero Softwares Ltd is hiring Customer Support Executives to provide assistance to clients using our software, Medica. This position involves responding to inbound support calls and resolving client issues related to software usage, billing, accounting, and GST. Support is delivered via phone and using remote desktop tools such as AnyDesk and UltraViewer.
Key Responsibilities
- Handle inbound support calls and respond to customer queries
- Guide clients on features related to accounting, billing, and GST
- Escalate complex issues to internal technical teams when necessary
- Document all support interactions accurately
Required Qualifications
- Minimum 6 months of experience in customer or technical support
- Commerce graduate preferred (B.Com or equivalent)
- Basic knowledge of accounting principles and GST
- Strong communication and problem-solving skills
- Customer-centric attitude and ability to manage pressure calmly
How to Apply
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹18,000.00 per month
Benefits:
- Commuter assistance
Work Location: In person
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