Customer Service Executive

4 days ago


Lower Parel Mumbai Maharashtra, India Torero Softwares Limited Full time ₹ 2,16,000 per year

Job Title: Customer Support Executive – Medica Ultimate Software

Location: On-site – Lower Parel, Mumbai

Company: Torero Softwares Ltd

Job Type: Full-time

Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

Job Summary

Torero Softwares Ltd is hiring Customer Support Executives to provide assistance to clients using our software, Medica. This position involves responding to inbound support calls and resolving client issues related to software usage, billing, accounting, and GST. Support is delivered via phone and using remote desktop tools such as AnyDesk and UltraViewer.

Key Responsibilities

  • Handle inbound support calls and respond to customer queries
  • Guide clients on features related to accounting, billing, and GST
  • Escalate complex issues to internal technical teams when necessary
  • Document all support interactions accurately

Required Qualifications

  • Minimum 6 months of experience in customer or technical support
  • Commerce graduate preferred (B.Com or equivalent)
  • Basic knowledge of accounting principles and GST
  • Strong communication and problem-solving skills
  • Customer-centric attitude and ability to manage pressure calmly

How to Apply

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹18,000.00 per month

Benefits:

  • Commuter assistance

Work Location: In person



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