
Customer Service Executive
7 days ago
Years of experience: 1-3 years
Looking for candidates comfortable travelling to Lower Parel & Marol
Shifts: Rotational Shifts – including night shifts (5 days working)
Week Off: Rotational (any 2 days in the week, could be split or consecutive)
Responsibilities: (Including, not restricted to)
- Candidates experience in ORM or Customer service
- Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
- Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
- Monitor and respond to social reviews and engagement.
- Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
- Track, analyze, and report online reputation results.
- Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
- Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.
- Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.
- Generate and meet timelines for agreed reports
Ideal Candidate Profile:
- Strong internal co-ordination, iron clad integrity
- Entrepreneurial, and possess a proactive approach with a strong bias for action
- A deep desire and commitment to create truly outstanding output at all times
- Should be a visionary
Job Types: Full-time, Permanent
Application Question(s):
- Are you open to working in the Night shift?
- Current CTC
- Expected CTC
- Would you be comfortable travelling to Lower Parel, Mumbai?
- Available to join immediately or Notice period? (Mention your Notice period duration if any)
Work Location: In person
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