Customer Service Executive

14 hours ago

Lower Parel Mumbai Maharashtra, India Navkar Business Services Full time

**Profile: (CS) Customer Service.**

The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction.

**Customer Service Associate Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through phones.
- Acknowledging and resolving customer complaints.
- Knowing our properties and services we provide inside and out so that you can answer questions.
- Keeping records of customer interactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Provide accurate, valid, and complete information by using the right method.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- direct requests and unresolved issues to the designated resource
- communicate and coordinate with internal departments
- Follow communication procedures, guidelines, and policies

**Customer Service Associate Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- knowledge of customer service principles and practice

**Key Skills and Competencies**
- Personal skills & listening skills
- communication skills
- verbal and written
- problem analysis and problem-solving
- attention to detail and accuracy
- customer service orientation

**Perks and Benefits**
- CTC as per Company Standard
- Provident Fund
- Medical Insurance
- Yearly Bonus based on Performance
- Yearly appraisal
- Paid Vacation and Sick leaves
- Paid Holiday

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Rotational shift
- UK shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)

Work Location: In person

  • Customer Service Executive

    4 days ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **ob Summary**: **Key Responsibilities:Customer Support & Issue Resolution**: - Provide accurate and relevant information about products and services. - Handle and resolve customer complaints professionally and efficiently. - Escalate unresolved issues to the appropriate department or supervisor. **Order Processing & Account Management**: - Assist...

  • Customer Service Representative

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Vimla Engineering Full time

    Our Company is into Electronic Manufacturing based out in Lower Parel [walkable distance] looking for Customer service executive **A customer service representative in manufacturing** - Customer service Providing excellent service to customers by addressing their concerns and developing solutions - Product and service information Providing relevant...

  • Customer Service Executive-female

    4 days ago

    Lower Parel, Mumbai, Maharashtra, India Superknit Industries Full time

    Job description: Job Title: Customer Service Executive - Female Location: Lower Parel, Mumbai - ____________________ Job Summary: - ____________________ **Company Profile**: **Super Knit Industries (Brand - Supersox)** Super Knit Industries is one of India's preeminent manufacturers and exporters of premium and luxury socks since May 1999. The Super...

  • Customer Service Officer

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Services Executive for Ecommerce Company Qualification: HSC or Any graduate Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer Services voice experience | Ecommerce Customer Service Voice preferable) Process: Voice Process (Ecommerce) Shift Timing: Day Rotational Shifts Skill Required: Excellent...

  • Customer Service Executive(Night Shift)

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Navkar Business Services Full time

    **Profile: (CS) Customer Service.** The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction. **Customer Service Associate Responsibilities**: - Maintaining...

  • Customer Service Representative

    4 days ago

    Lower Parel, Mumbai, Maharashtra, India Vimla Engineering Full time

    **Customer Service / Technical Support** **Duties and responsibilities of a customer service representative** - Take ownership of customer issues. - Troubleshoot problems and drive resolutions. - Escalate unresolved issues to relevant internal teams. - Collect prompt and accurate customer feedback. - Document knowledge as solution articles. - Master the use...

  • Customer Service Representative

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Bigbang HR Advisors Full time

    Jd for Sales Coordinator role: - Coordinate with Sales team - will act as a liaison, provide product/services information - answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency - knowledge of managing data in excel. - should have good communication skills. - Problem solving attitude. - ensure...

  • Client Servicing Executive

    14 hours ago

    Lower Parel, Mumbai, Maharashtra, India Sonafine Corporations Pvt.Ltd. Full time

    **MAIN DUTIES AND RESPONSIBILITIES** **Female Client Servicing Executive Job Responsibilities**: 1. Order confirmation from Clients 2. Payment follow ups from client side 3. Coordination with HO personals related to branch requirements 4. Handling of retail customers as well existing customers 5. Dispatch monitoring 6. Providing service support to...

  • Customer Service Coordinator

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India MOT marketing Technologies Full time

    **Job Role - Service coordinator** **Job Overview**: We are seeking a proactive and detail-oriented Service Coordinator to join our Service Back Office team. This role focuses on managing customer inquiries related to water purification spares, coordinating commissioning & installation, ensuring spare parts availability, and working closely with the Stores...

  • Customer Service Coordinator

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India MOTM Tech Full time

    **Job Role - Service coordinator** **Job Overview**: We are seeking a proactive and detail-oriented Service Coordinator to join our Service Back Office team. This role focuses on managing customer inquiries related to water purification spares, coordinating commissioning & installation, ensuring spare parts availability, and working closely with the Stores...