Customer Service Executive
3 days ago
**ob Summary**:
**Key Responsibilities:Customer Support & Issue Resolution**:
- Provide accurate and relevant information about products and services.
- Handle and resolve customer complaints professionally and efficiently.
- Escalate unresolved issues to the appropriate department or supervisor.
**Order Processing & Account Management**:
- Assist customers with order placement, tracking, and returns.
- Process payments, refunds, and exchanges as per company policies.
- Update and maintain customer account details.
**Documentation & Reporting**:
- Maintain records of customer interactions, transactions, and feedback.
- Generate reports on customer issues, complaints, and service improvements.
- Identify recurring problems and suggest solutions for process improvement.
**Collaboration & Continuous Improvement**:
- Work closely with sales, technical, and logistics teams to resolve customer concerns.
- Stay updated on company products, policies, and industry trends.
- Participate in training programs to enhance customer service skills.
Pay: ₹30,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
- Morning shift
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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