Customer Service Executive-female

3 days ago

Lower Parel Mumbai Maharashtra, India Superknit Industries Full time

Job description:
Job Title: Customer Service Executive - Female

Location: Lower Parel, Mumbai
- ____________________

Job Summary:

- ____________________

**Company Profile**:
**Super Knit Industries (Brand - Supersox)**

Super Knit Industries is one of India's preeminent manufacturers and exporters of premium and luxury socks since May 1999.

The Super Knit manufacturing unit is located in Daman & the office is located in Lower Parel, Mumbai (India). Super Knit Industries has formed and nurtured great business relationships with their overseas clients in Europe and the Middle East
- ____________________

Key Responsibilities:

- Resolve customer complaints and ensure customer satisfaction through timely and effective communication.
- Coordinate with internal teams like logistics, warehouse, product, and web development to address and resolve issues.
- Track and update customer orders, cancellations, refunds, and replacements as per company policies.
- Manage and monitor daily customer queries and ensure they are addressed within TAT (Turnaround Time).
- Maintain customer records and update CRM systems accurately.
- Report common customer issues, website bugs, or system challenges to the concerned team for resolution.
- Provide suggestions to improve the overall customer experience on the website.
- Support in backend operations related to product listings, order flow, and online campaign queries, if required.
- ____________________

**Key Skills and Competencies**:

- Excellent verbal and written communication skills
- Strong problem-solving and decision-making ability
- Patience and empathy to deal with customer concerns
- Good organizational and multitasking skills
- Knowledge of e-commerce platforms, CRM systems, and customer support tools
- Basic understanding of website operations and user flow
- Ability to work in a fast-paced environment
- ____________________

Qualifications and Experience:

- Graduate in any discipline (Commerce/IT preferred)
- 2-5 years of experience in customer service, preferably in an e-commerce setup
- Familiarity with platforms like Shopify, Magento, WooCommerce, or similar is an advantage

Regards,

Aruna

Super Knit Industries (Brand - Supersox)

Contact No. 7718843299

Pay: ₹12,000.00 - ₹20,000.00 per month

**Experience**:

- Customer service: 2 years (preferred)
- Customer support: 2 years (preferred)
- Customer query handling: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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