Customer Service Executive-female

5 days ago

Lower Parel Mumbai Maharashtra, India Superknit Industries Full time

Job description:
Job Title: Customer Service Executive - Female

Location: Lower Parel, Mumbai
- ____________________

Job Summary:

- ____________________

**Company Profile**:
**Super Knit Industries (Brand - Supersox)**

Super Knit Industries is one of India's preeminent manufacturers and exporters of premium and luxury socks since May 1999.

The Super Knit manufacturing unit is located in Daman & the office is located in Lower Parel, Mumbai (India). Super Knit Industries has formed and nurtured great business relationships with their overseas clients in Europe and the Middle East
- ____________________

Key Responsibilities:

- Resolve customer complaints and ensure customer satisfaction through timely and effective communication.
- Coordinate with internal teams like logistics, warehouse, product, and web development to address and resolve issues.
- Track and update customer orders, cancellations, refunds, and replacements as per company policies.
- Manage and monitor daily customer queries and ensure they are addressed within TAT (Turnaround Time).
- Maintain customer records and update CRM systems accurately.
- Report common customer issues, website bugs, or system challenges to the concerned team for resolution.
- Provide suggestions to improve the overall customer experience on the website.
- Support in backend operations related to product listings, order flow, and online campaign queries, if required.
- ____________________

**Key Skills and Competencies**:

- Excellent verbal and written communication skills
- Strong problem-solving and decision-making ability
- Patience and empathy to deal with customer concerns
- Good organizational and multitasking skills
- Knowledge of e-commerce platforms, CRM systems, and customer support tools
- Basic understanding of website operations and user flow
- Ability to work in a fast-paced environment
- ____________________

Qualifications and Experience:

- Graduate in any discipline (Commerce/IT preferred)
- 2-5 years of experience in customer service, preferably in an e-commerce setup
- Familiarity with platforms like Shopify, Magento, WooCommerce, or similar is an advantage

Regards,

Aruna

Super Knit Industries (Brand - Supersox)

Contact No. 7718843299

Pay: ₹12,000.00 - ₹20,000.00 per month

**Experience**:

- Customer service: 2 years (preferred)
- Customer support: 2 years (preferred)
- Customer query handling: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Vimla Engineering Full time

    Our Company is into Electronic Manufacturing based out in Lower Parel [walkable distance] looking for Customer service executive **A customer service representative in manufacturing** - Customer service Providing excellent service to customers by addressing their concerns and developing solutions - Product and service information Providing relevant...

  • Admin Executive

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India Disha Enterprises Full time

    Dear Job Seeker, We are hiring Admin Executive (Female) for dealing in medical equipment. Position - Admin Executive (Female) Experience - 4 to 8yrs Salary - 25k to 30k Job Location - Lower Parel **Note - English Communications should be fluent** Qualification: Any graduate; preference will be given to science graduates. 1) Preparation of Management...

  • Customer Service Executive

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Position : Customer Service Executive** **Experience**:1-5 years **Location**: Lower Parel **CTC**: 3- 3. 6 LPA **Qualification**: Graduate **Industry**: Manufacturing **Key Responsibilities**: - Cultivate positive relationships with customers, understanding their needs and preferences. - Provide excellent service to guarantee optimal levels of...

  • Customer Service Executive(Night Shift)

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Navkar Business Services Full time

    **Profile: (CS) Customer Service.** The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction. **Customer Service Associate Responsibilities**: - Maintaining...

  • Customer Service Executive(Night Shift)

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Navkar Business Services Full time

    **Profile: (CS) Customer Service.** The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction. **Customer Service Associate Responsibilities**: - Maintaining...

  • Customer Service Executive

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Love Pangolin Full time

    **Location**: Mumbai, India **Company**: Love Pangolin **Experience**: 2+ years (D2C Apparel/Fashion preferred) **About Us** Love Pangolin is a design-driven travel apparel clothing brand focused on creating utility driven, comfortable, and conscious fashion. We’re looking for a passionate and customer-obsessed individual to join our growing team in...

  • Customer Service Executive

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Taurus Lines Private Limited Full time

    **JD**-**Customer Service Executive in Freight Forwarding**: - Call regular customers to check if any fresh bookings in pipeline - Once cargo planning received, check with sales person for rate confirmation - Plan vessel according to cargo readiness and vessel availability (consult sales) - Once vessel decided, ask ops team to place booking - Confirm buy...

  • Customer Service Executive

    2 days ago

    Andheri, Mumbai, Maharashtra, India jobmygoal.com Full time

    JobId: 592115 Designation: Customer service Executive Experience: 1-2 years Location: Andheri, Mumbai Employement type: Full Time **Salary**: 21000 - 29000 Monthly Gender: Male,female Openings: 4 Qualification: Any Skills: Customer service, customer support, customer handling, office, computer - Job description: We are hiring for customer service...

  • Customer Support

    7 days ago

    Lower Parel, Mumbai, Maharashtra, India The Designer's Class Full time

    **Job Title**: Customer Support Executive **Location**: Lower Parel, Mumbai **Job Type**: Full-Time **Experience Required**: 2 to 5 years **Education**: Bachelor’s Degree **Salary**: ₹35,000 - ₹40,000 per month **Gender Preference**: Female **Key Responsibilities**: - Provide accurate information about products/services. - Resolve customer...

  • Customer Service Executive

    5 days ago

    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **ob Summary**: **Key Responsibilities:Customer Support & Issue Resolution**: - Provide accurate and relevant information about products and services. - Handle and resolve customer complaints professionally and efficiently. - Escalate unresolved issues to the appropriate department or supervisor. **Order Processing & Account Management**: - Assist...