
Customer Service Executive
7 days ago
Location: Mumbai, India
Company: Love Pangolin
Experience: 2+ years (D2C Apparel/Fashion preferred)
About Us
Love Pangolin is a design-driven travel apparel clothing brand focused on creating utility driven, comfortable, and conscious fashion. We're looking for a passionate and customer-obsessed individual to join our growing team in Mumbai.
Role Overview
As a Customer Service Executive, you'll be the voice of Love Pangolin—handling customer queries, resolving issues, and ensuring a seamless purchase experience across all channels.
Key Responsibilities
- Handle customer queries via email, WhatsApp, social media & phone
- Manage order updates, returns, exchanges, refunds & tracking
- Coordinate with logistics and warehouse teams for timely resolution
- Understand product specs (fits, fabrics, sizing) to guide customers
- Maintain CRM records and ensure timely follow-ups
- Monitor customer feedback and escalate recurring issues
- Contribute to improving service SOPs and customer journey
Requirements
- 2+ years experience in customer support (D2C clothing/fashion preferred)
- Strong communication skills (written & verbal)
- Good understanding of clothing terminology, sizing, and fabric types
- Experience with tools like Gorgias, Zendesk, or similar CRMs
- Problem-solving mindset with attention to detail
- Team player, comfortable in a fast-paced startup environment
What We Offer
- Competitive salary & performance bonuses
- Employee discounts & early access to collections
- Growth opportunities within a fast-growing fashion brand
- A collaborative & design-forward work culture
Job Type: Full-time
Pay: ₹30, ₹40,000.00 per month
Language:
- English (Required)
- Hindi (Required)
Work Location: In person
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