Customer Service Executive

1 week ago

Lower Parel Mumbai Maharashtra, India Herringbone and Sui Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Location: Mumbai, India

Company: Love Pangolin

Experience: 2+ years (D2C Apparel/Fashion preferred)

About Us

Love Pangolin is a design-driven travel apparel clothing brand focused on creating utility driven, comfortable, and conscious fashion. We're looking for a passionate and customer-obsessed individual to join our growing team in Mumbai.

Role Overview

As a Customer Service Executive, you'll be the voice of Love Pangolin—handling customer queries, resolving issues, and ensuring a seamless purchase experience across all channels.

Key Responsibilities

  • Handle customer queries via email, WhatsApp, social media & phone
  • Manage order updates, returns, exchanges, refunds & tracking
  • Coordinate with logistics and warehouse teams for timely resolution
  • Understand product specs (fits, fabrics, sizing) to guide customers
  • Maintain CRM records and ensure timely follow-ups
  • Monitor customer feedback and escalate recurring issues
  • Contribute to improving service SOPs and customer journey

Requirements

  • 2+ years experience in customer support (D2C clothing/fashion preferred)
  • Strong communication skills (written & verbal)
  • Good understanding of clothing terminology, sizing, and fabric types
  • Experience with tools like Gorgias, Zendesk, or similar CRMs
  • Problem-solving mindset with attention to detail
  • Team player, comfortable in a fast-paced startup environment

What We Offer

  • Competitive salary & performance bonuses
  • Employee discounts & early access to collections
  • Growth opportunities within a fast-growing fashion brand
  • A collaborative & design-forward work culture

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

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