Customer Care Executive

1 day ago

Lower Parel Mumbai Maharashtra, India Master Marine Services Pvt Ltd Full time

**Job Title**:Customer Care Executive
**Experience Required**:2-3 years
**Location**:Head Office - Lower Parel, Mumbai
**Industry**:Shipping

**Role Summary: Customer Care Executive**

The **Customer Care Executive** will be responsible for assisting users of the **MMD3 portal**, handling customer queries, resolving issues, and ensuring a smooth customer experience.

**Key Responsibilities**:

- Assist customers in registration, login, and navigation of the portal.
- Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures.
- Escalate technical issues to the IT/technical team and follow up until resolution.
- Maintain records of customer interactions and feedback.
- Provide guidance on tariff, billing, and compliance processes related to MMD3.
- Ensure high customer satisfaction through professional communication and timely support.
- Familiarity with ICEGATE, shipping documentation, or VGM submission.
- Basic knowledge of MS Office and ticketing systems.

**Required Skills & Qualifications**:

- Graduate in any discipline (preferred: Commerce, Logistics, or IT background).
- 1-3 years of experience in customer service/helpdesk (shipping, logistics, or portal support preferred).
- Good knowledge of online portals, data entry, and documentation processes.
- Excellent communication skills (English and Hindi; regional language is a plus).
- Problem-solving skills with attention to detail.
- Ability to work under pressure and handle multiple queries simultaneously.

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person

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