Ecommerce -customer Care

14 hours ago


Lower Parel Mumbai Maharashtra, India Enrolsy Full time

We're Hiring Customer Services Executive for an Ecommerce Company

Qualification: HSC or Any graduate

Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer services voice experience preferable)

Process: Voice Process (Ecommerce)

Shift Timing: Day Rotational Shifts

Skill Required: Excellent Verbal & Written Communication Skill

Role & Responsibilities:

- Managing incoming calls and customer service inquiries
- Identifying and assessing customers
- needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies.

Day rotational shift (7 am -11pm ) any 9 hrs6 days working - 1 day rotational off

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- E-commerce Customer Services: 1 year (preferred)
- Customer Service Voice: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9769106910



  • Lower Parel, Mumbai, Maharashtra, India KayComm Services Pvt Ltd Full time

    Position: Customer Care Executive Skills: English Communication, Hindi, Marathi Qualification: SSC, HSC, Graduate **Job Description**: Ø A customer care executive's job is to provide customer service and support, and to ensure customer satisfaction Ø Catering to customer phone calls and diverting the call to the relevant department for a more advanced...


  • Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Ecommerce Customer Services for The Ecommerce Company!! Job description template As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a...


  • Lower Parel, Mumbai, Maharashtra, India ROYALUX PRODUCTS PRIVATE LIMITED Full time

    **Key Responsibilities:Customer Care Responsibilities**: - Maintain accurate customer records including sales, service calls, AMC details, and feedback. - Schedule service appointments, installations, and maintenance visits with technicians. - Track and follow up on AMC (Annual Maintenance Contract) renewals and reminders. - Coordinate with the service...

  • Customer Services

    1 week ago


    Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Services Executive for Ecommerce Company Qualification: HSC or Any graduate Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer services voice experience preferable) Process: Voice Process (Ecommerce) Shift Timing: Day Rotational Shifts Skill Required: Excellent Verbal & Written Communication...


  • Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Services Executive for Ecommerce Company Qualification: HSC or Any graduate Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer Services voice experience | Ecommerce Customer Service Voice preferable) Process: Voice Process (Ecommerce) Shift Timing: Day Rotational Shifts Skill Required: Excellent...


  • Pune, Maharashtra, India Gotraka Ecommerce PVT LTD Full time

    **About Gotraka**: _Gotraka_, meaning Family in Sanskrit, is on a mission to revolutionize the tech-buying experience. Our passion for technology, gaming, and sustainable practices sets us apart. We're seeking a dedicated professional to join us as a **Ecommerce Customer Specialist** focusing on **calls**, **messaging **and **live...


  • Lower Parel, Mumbai, Maharashtra, India PMUK GLOBAL FOODS PVT LTD Full time

    Department: Sales and Customer Service Overview: The Telecaller & eCommerce Order Management Specialist is a dual-role position focused on managing customer interactions through voice calls and handling the operations associated with online order processing. This role requires excellent communication skills, a knack for sales, and strong organizational...


  • Mumbai, India Dr Full time

    Company Description Dr. Dento transforms the mundane activity of brushing teeth into an exciting and holistic experience with innovative oral care products. We provide a smart brushing experience designed to enhance your oral hygiene routine. Join our mission to #LevelUpYourSmile with Dr. Dento. Role Description This is a full-time on-site role for a...


  • Mumbai, Maharashtra, India Dr Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionDr. Dento transforms the mundane activity of brushing teeth into an exciting and holistic experience with innovative oral care products. We provide a smart brushing experience designed to enhance your oral hygiene routine. Join our mission to #LevelUpYourSmile with Dr. Dento.Role DescriptionThis is a full-time on-site role for a Customer...


  • Lower Parel, Mumbai, Maharashtra, India YTPS HR Services Full time

    Plix is one of the fastest growing Series A funded ($5mn fund raised) D2C e-commerce brands in the plant-based nutrition & wellness industry. Plix is at the forefront of innovation and has been 1 st in the world to launch innovative superfood products such as our customer-loved World’s First Apple Cider Vinegar in Effervescence. Backed by strong...