Customer Service Representative and Ecommerce Executive
2 weeks ago
Company Description
Dr. Dento transforms the mundane activity of brushing teeth into an exciting and holistic experience with innovative oral care products. We provide a smart brushing experience designed to enhance your oral hygiene routine. Join our mission to #LevelUpYourSmile with Dr. Dento.
Role Description
This is a full-time on-site role for a Customer Service Representative and Ecommerce Executive located in Mumbai. The role involves handling customer inquiries, ensuring customer satisfaction, monitoring and improving customer service processes, managing ecommerce operations, and delivering an exceptional customer experience.
Qualifications
- Experience in Customer Service Representatives, Customer Support, and Customer Service roles
- Skills in Customer Satisfaction and Customer Experience management
- Excellent communication and interpersonal skills
- Ability to multitask and handle a high volume of inquiries
- Experience with ecommerce platforms and processes is a plus
- Bachelor's degree in a related field preferred
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