Customer Service Representative

7 hours ago

Mumbai, Maharashtra, India UPAYAS INFOTECH PVT LTD Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Upayas Infotech Private Limited is a neutral service provider and system integrator established in May 2012. The company specializes in call center services, security surveillance, information technology, telecommunication, and manpower services. Upayas is dedicated to setting new benchmarks in service delivery through the vast experience of its top management, who have served the industry for almost 20 years. With a focus on delivering high-quality service management at a low budget, Upayas aims to meet the diverse service needs of its clients.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role requires a focus on delivering exceptional service to maintain a strong relationship with customers.

Qualifications

  • Customer Service Representatives, Customer Support, and Customer Satisfaction skills
  • Customer Service and Customer Experience skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Experience in handling a high volume of calls and inquiries
  • Ability to multitask and manage time efficiently
  • Previous experience in a similar role is an advantage
  • High school diploma or equivalent; additional qualifications in customer service or relevant field are a plus

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