Customer Service Representative

23 hours ago

Mumbai, Maharashtra, India arrivia Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Company Description

Arrivia provides travel loyalty, booking, and marketing solutions to consumer-facing companies seeking to deliver exceptional value to their customers. Our mission is to help people around the world travel better and experience more. With world-class skills, our team creates extraordinary memories for our partners and members. We have offices on both coasts of the US and around the world, embracing diversity and a passion for travel across our global staff.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, ensuring customer satisfaction, and delivering a high-quality customer experience. Day-to-day tasks include answering phone calls, responding to emails, providing information about travel services, and assisting customers with booking and travel-related queries.

Qualifications

  • Customer Service, Customer Support, and Customer Service Representatives skills
  • Experience in Customer Satisfaction and Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to handle high volumes of customer interactions effectively
  • Strong problem-solving and conflict-resolution abilities
  • Fluency in English; proficiency in additional languages is a plus
  • Bachelor's degree in a relevant field or equivalent work experience
  • Passion for travel and a customer-centric attitude

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