Customer Service Representative
23 hours ago
Company Description
Arrivia provides travel loyalty, booking, and marketing solutions to consumer-facing companies seeking to deliver exceptional value to their customers. Our mission is to help people around the world travel better and experience more. With world-class skills, our team creates extraordinary memories for our partners and members. We have offices on both coasts of the US and around the world, embracing diversity and a passion for travel across our global staff.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, ensuring customer satisfaction, and delivering a high-quality customer experience. Day-to-day tasks include answering phone calls, responding to emails, providing information about travel services, and assisting customers with booking and travel-related queries.
Qualifications
- Customer Service, Customer Support, and Customer Service Representatives skills
- Experience in Customer Satisfaction and Customer Experience
- Excellent communication and interpersonal skills
- Ability to handle high volumes of customer interactions effectively
- Strong problem-solving and conflict-resolution abilities
- Fluency in English; proficiency in additional languages is a plus
- Bachelor's degree in a relevant field or equivalent work experience
- Passion for travel and a customer-centric attitude
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