Customer Service Representative

6 days ago

Mumbai, Maharashtra, India POD Nutrition Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Company Description

POD Nutrition is on a mission to revolutionize nutrition through clean, honest, and transparent plant protein powders. We aim to rebuild trust in the protein industry by providing high-quality products free from compromises. With a commitment to delicious flavors, our protein powders are conveniently packaged in easy-to-carry sachets. We are dedicated to supporting healthy lifestyles with simplicity and reliability.

Role Description

This is a full-time, on-site role for a Customer Service Representative in Mumbai. The selected candidate will handle customer inquiries, provide timely support, and ensure customer satisfaction through excellent communication. Day-to-day responsibilities include resolving customer concerns, managing customer service tickets, identifying opportunities for enhancing customer experience, and maintaining accurate records of interactions. Collaboration with other teams to address customer needs is also a key aspect of the role.

Qualifications

  • Proficiency in Customer Support, Customer Satisfaction, and Customer Service skills
  • Experience in enhancing Customer Experience and fostering relationships
  • Excellent verbal and written communication skills
  • Ability to manage time effectively and resolve inquiries promptly
  • Prior experience in customer service roles is an advantage
  • Strong problem-solving abilities and attention to detail

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