Customer Service Representative

5 hours ago

Mumbai, Maharashtra, India APEX INTERNATIONAL LOGISTICS LLP Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Company Description

Apex International Logistics LLP is a leader in ISO tank logistics and chemical transportation, delivering safe, reliable, and customer-centric solutions across India and global markets. The company specializes in services such as ISO tank agency operations, global chemical logistics, freight forwarding, storage solutions, and more, with a strong focus on safety and regulatory compliance. Based in India, Apex prioritizes operational excellence, transparency, and timely execution in every project. With a commitment to innovation and integrity, the company aims to be the most trusted logistics partner for the chemical and ISO tank industry. Apex upholds excellence in service quality, ensuring customer satisfaction and industry-leading solutions.

Role Description

This is a full-time, on-site role as a Customer Service Representative located in Mumbai. The representative will be responsible for managing customer inquiries, ensuring customer satisfaction, and resolving service-related issues effectively. Core responsibilities include supporting clients throughout the logistics process, addressing service requests promptly, communicating updates to customers, and maintaining accurate documentation. This role requires a proactive, solution-oriented approach to handle clients' needs and contribute to excellent customer experiences.

Qualifications

  • Knowledge and skills in Customer Service, Customer Support, and Customer Satisfaction
  • Experience in enhancing Customer Experience and building strong client relationships
  • Ability to handle inquiries, provide solutions, and maintain a high standard of service
  • Strong verbal and written communication skills
  • Proficiency in time management, multitasking, and working in a fast-paced environment
  • Familiarity with logistics or ISO tank operations is a plus
  • Bachelor's degree in business, communications, or a related field preferred

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