Lead Customer Service Representative

6 days ago

Mumbai, Maharashtra, India Intellihealth Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role: Lead Customer Service Representative

Location: Powai, Mumbai )

Working Days: 6 days working (Fixedweek off)

Job Description:

The Customer Service Lead is responsible for overseeing the daily operations of the customer

service team, ensuring excellent customer service is delivered at all times. This role involves

managing a team of customer service representatives, handling escalated customer issues,

implementing service improvement strategies, and ensuring that company policies and

procedures are followed.

Job Responsibilities:

  • Supervise and lead a team of customer service representatives.
  • Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Schedule and manage shift allocations to ensure coverage.
  • Provide assistance and guidance to team members in resolving complex customer
  • issues.
  • Ensure a high level of customer satisfaction and maintain a positive company image.
  • Recommend and implement process improvements to enhance service delivery.
  • Flexibility to work in shifts, including evenings, weekends, and holidays as required.

Eligibility:

  • Bachelors Degree or equivalent.
  • Minimum of 3-5 years of experience in a customer service role, with at least 1-2 years
  • in a supervisory or lead position. Experience in Healthcare/BPO sector is a plus.

Skills:

  • Proficient in using customer relationship management (CRM) software and other
  • relevant tools.
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask and manage time effectively.
  • Detail-oriented with strong organizational skills.

  • Customer Service Representative

    5 days ago

    Mumbai, Maharashtra, India InstaLaxmi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionInstalaxmi is the country's first and largest B2B Digital Gold company, developing a digital gold platform for jewelers. Our platform includes key features such as loyalty programs and gamified elements to suit consumer behavior, leading to increased app usage and business. We are committed to providing innovative and user-friendly...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India LUZO Full time ₹ 2,70,000 - ₹ 8,10,000 per year

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on Android and iOS, allows users to browse a range of premium salons and spas nearby. Users can schedule, re-schedule, and cancel appointments effortlessly and avail exclusive offers on their favorite services. Book from the comfort...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Snabbit Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionFounded in 2024, Snabbit is India's first Quick-Service App offering on-demand home services. Operating in dense residential clusters, Snabbit provides trusted and trained experts that arrive within minutes. Backed by Nexus Venture Partners and Elevation Capital, Snabbit utilizes a full-stack approach to sourcing, training, and managing...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India arrivia Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionArrivia provides travel loyalty, booking, and marketing solutions to consumer-facing companies seeking to deliver exceptional value to their customers. Our mission is to help people around the world travel better and experience more. With world-class skills, our team creates extraordinary memories for our partners and members. We have...

  • Customer Service Representative

    5 days ago

    Mumbai, Maharashtra, India NetRTech Solutions LLP Full time ₹ 4,00,000 per year

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...

  • Customer Service Representative

    3 days ago

    Mumbai, Maharashtra, India Velorynth Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves assisting customers via various communication channels, maintaining customer...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Paramount Health Services & Insurance TPA Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionParamount Health Services & Insurance TPA Pvt. Ltd. (PHS) is a Third Party Administrator in the Health Insurance sector that services various insurance companies. PHS adds value by facilitating smooth operations through its network of healthcare service providers, medical care standardization, claims management, client servicing, and...

  • Lead Service Representative, Customer Experience

    3 days ago

    Mumbai, Maharashtra, India Global Industrial Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Global IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Unicorn Sportswear & Lifestyle Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionFounded in 2019, Unicorn Sportswear & Lifestyle Pvt Ltd is the official retailer for Under Armour in India, handling retail operations in the western part of the country. Join us to be a part of a dynamic team dedicated to providing top-quality sportswear and lifestyle products. To apply, please send your resume to Role DescriptionThis is...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...