Customer Service Representative
2 days ago
Role Description
This is a full-time on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves assisting customers via various communication channels, maintaining customer records, and working closely with other departments to ensure the best customer experience.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in managing Customer Experience and ensuring high levels of customer satisfaction
- Strong verbal and written communication skills
- Ability to handle customer inquiries and resolve complaints effectively
- Proficiency in using customer service software and tools
- Ability to work on-site in Mumbai
- Previous experience in a customer service role is an advantage
- Bachelor's degree in any related field is preferred
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