Customer Service Representative

3 days ago

Mumbai, Maharashtra, India The Baywatch Resort, Goa Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Summary

The Customer Service Representative (CSR) is responsible for managing customer interactions across multiple channels (phone, email, chat, or in-person), ensuring timely resolution of queries, and delivering a positive customer experience. The role involves problem-solving, maintaining service quality standards, and supporting the company's reputation for excellent customer care.

Key Responsibilities

  • Handle inbound and outbound customer inquiries professionally and efficiently.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer issues, complaints, or requests within established timelines.
  • Escalate complex or unresolved issues to higher-level support when necessary.
  • Maintain detailed records of customer interactions in the CRM system.
  • Meet performance metrics such as response time, resolution rate, and customer satisfaction.
  • Collaborate with internal teams (sales, technical support, operations) to ensure seamless service delivery.
  • Assist in feedback collection and contribute to process improvements.
  • Adhere to company policies, service standards, and compliance requirements.

Qualifications & Skills

  • Bachelor's degree (preferred) or equivalent work experience.
  • 1–3 years of experience in a customer service role (for entry level); 5+ years for senior CSR roles.
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask, work under pressure, and meet deadlines.
  • Proficiency in MS Office and familiarity with CRM tools (e.g., Salesforce, Zendesk).
  • Flexibility to work shifts, weekends, or holidays if required.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Work Location: In person

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