Customer Service Representative

5 hours ago

Mumbai, Maharashtra, India KGK Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Established in 1905 by the Kothari family, KGK Group is a global leader in the Gems & Jewellery industry with a presence in 15 countries. The group engages in sourcing, manufacturing, and distributing colored stones, diamonds, and jewelry. Over more than 110 years, KGK has built a robust presence in commercial centers worldwide, operating under the leadership of Mr. Navrattan Kothari. The company's portfolio includes gemstone and diamond manufacturing, fine jewelry brand "Entice," and various international brands. KGK is also committed to real estate development and societal empowerment through initiatives in Jaipur.

Role Description

This is a full-time on-site role for a Customer Service Representative, located in Mumbai. The Customer Service Representative will handle day-to-day tasks that include engaging with customers to address their inquiries, resolving issues, processing sales transactions, and offering product recommendations. The role involves maintaining customer relationships, meeting sales targets, and collaborating with team members to enhance customer satisfaction.

Qualifications

  • Strong interpersonal and communication skills for engaging with customers and resolving their issues
  • Sales experience with the ability to meet and exceed sales targets
  • Customer service skills, including active listening, problem-solving, and empathy
  • Proficiency in using CRM software and other relevant technology
  • Positive attitude, adaptability, and the ability to work well within a team
  • Previous experience in the Gems & Jewellery industry is a plus
  • Bachelor's degree in Business, Marketing, or a related field is preferred
  • Fluency in English language is a must

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