Customer Service Representative

4 hours ago


Mumbai, Maharashtra, India InstaLaxmi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Instalaxmi is the country's first and largest B2B Digital Gold company, developing a digital gold platform for jewelers. Our platform includes key features such as loyalty programs and gamified elements to suit consumer behavior, leading to increased app usage and business. We are committed to providing innovative and user-friendly solutions to enhance customer engagement and satisfaction.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will handle day-to-day customer inquiries, provide support, and ensure a high level of customer satisfaction. Responsibilities include addressing customer issues, facilitating solutions, and maintaining a positive customer experience.

Qualifications

  • Customer Service, Customer Support, and Customer Service Representative skills
  • Experience in Customer Satisfaction and Customer Experience
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work effectively in a team environment
  • Bachelor's degree or equivalent experience in a related field
  • Experience in the B2B or digital platform industry is a plus


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