Customer Care Executive

6 days ago

Lower Parel Mumbai Maharashtra, India ROYALUX PRODUCTS PRIVATE LIMITED Full time

**Key Responsibilities:Customer Care Responsibilities**:

- Maintain accurate customer records including sales, service calls, AMC details, and feedback.
- Schedule service appointments, installations, and maintenance visits with technicians.
- Track and follow up on AMC (Annual Maintenance Contract) renewals and reminders.
- Coordinate with the service department to ensure timely resolution of customer issues.
- Provide product information and post-sales support to customers.

**Administrative Responsibilities**:

- Maintain office documentation and filing systems (physical and digital).
- Manage daily office operations, including supplies, correspondence, and general clerical tasks.
- Prepare and update service reports, invoices, and customer records.
- Assist in generating sales/service MIS reports for management.
- Coordinate with vendors and service partners for parts, repairs, or logistics support.

**Requirements**:

- Bachelor’s degree in any discipline.
- 1-3 years of experience in customer service, preferably in consumer appliances or electronics.
- Good understanding of appliances (ACs, refrigerators, washing machines, etc.) and related terminology is an advantage.
- Strong communication and interpersonal skills.
- Proficient in MS Office (Excel, Word, Outlook);
- Ability to handle multitasking and work in a fast-paced environment.

**Key Skills**:

- Customer Relationship Management
- After-Sales Support & AMC Handling
- Administration & Documentation
- Service Coordination
- Communication & Follow-up
- Problem Solving
- Time and Task Management

Pay: ₹15,000.00 - ₹25,000.00 per month

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7977346901
Expected Start Date: 03/08/2025

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