Customer Care Executive

3 days ago

Parel Mumbai Maharashtra, India Multi Import Full time

**Customer Support Executive - (Female Only)**

**Objective**
The Customer Support Executive (CSE) will act as a primary point of contact for customers, ensuring timely and effective resolution of inquiries, issues, and concerns while maintaining high customer satisfaction levels. The role requires a proactive and empathetic approach to customer interactions, efficient problem-solving, and adherence to company policies.

**Key Responsibilities.**
**1. Customer Interaction and Query Resolution**

**2. Problem-Solving and Troubleshooting**

**3. Documentation and Reporting**

**4. Customer Retention and Relationship Building**

**5. Adherence to Policies and Standards**

**Skills and Qualifications Essential Skills**
- Strong verbal and written communication skills.
- Problem-solving and conflict-resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.

Pay: ₹10,375.66 - ₹18,618.58 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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