Customer Care Executive

2 days ago

Lower Parel Mumbai Maharashtra, India Career Choice Solution Full time

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

  • Customer Care Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Master Marine Services Pvt Ltd Full time

    **Job Title**:Customer Care Executive **Experience Required**:2-3 years **Location**:Head Office - Lower Parel, Mumbai **Industry**:Shipping **Role Summary: Customer Care Executive** The **Customer Care Executive** will be responsible for assisting users of the **MMD3 portal**, handling customer queries, resolving issues, and ensuring a smooth customer...

  • Customer Care

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Care Executive for a leading kid's Fashion Brand -Mumbai Qualification: HSC / Graduate Exeperience: 1 - 3 Yrs experience as Customer Services Exp (Preferebaly from an Ecommerce Industry -Voice / E-commerce Voice Process ) Location: Lower parel (7 Mins Walk from Station) Competencies and Skills required: Customer Service Associates...

  • Telesales Executive

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Aidwell Care LLP Full time

    Aidwell care l is looking for a results-driven Inside telesales Executive( Preferably from Healthcare background) to join our dynamic sales team. In this role, you will be responsible for identifying and nurturing new sales opportunities, managing a high volume of outbound and inbound calls, and converting leads into customers. You will work closely with the...

  • Customer Care Executive

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Career Choice Solution Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...

  • Customer Care Executive

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Pretty Child Full time

    Offering the post of executive Location : Mira road to Churchgate Age : upto 32 HSC/GRADUATE + EXPERIENCE Experience : 6 months to 1 year of international BPO experience (HIRING FRESHERS AS WELL) Salary : Upto 3.5 L CTC Working days: 5 days working, 2 rotational weekoff Working hours: 10:00 A.M. to 7:00 P.M. **Job Types**: Full-time, Permanent Pay:...

  • Customer Care Executive

    3 days ago

    Parel, Mumbai, Maharashtra, India Multi Import Full time

    **Customer Support Executive - (Female Only)** **Objective** The Customer Support Executive (CSE) will act as a primary point of contact for customers, ensuring timely and effective resolution of inquiries, issues, and concerns while maintaining high customer satisfaction levels. The role requires a proactive and empathetic approach to customer...

  • Customer Care Executive

    2 weeks ago

    Mumbai, Maharashtra, India Happy staffers Global Servicess Full time

    **Job Title**: Customer Care Executive **Location**: Mumbai **Working Days**: 5 Days (2 Rotational Offs) **Shift**: Night Shift **Salary**: Up to ₹35,000 (in-hand) **Requirements**: - Graduation mandatory - Minimum 1 year of relevant customer service experience - Strong communication skills. Pay: ₹20,000.00 - ₹35,000.00 per month Application...

  • Customer Care Executive

    2 days ago

    Mumbai, Maharashtra, India BDV Private Limited Full time

    We are looking for a motivated and enthusiastic Customer Care Executive to join our team. As a fresher in this role, you will be the primary point of contact for our customers, helping them resolve inquiries and issues, and ensuring a positive experience with our company. This is a fantastic opportunity for recent graduates or individuals beginning their...

  • Customer Care Executive

    3 days ago

    Navi Mumbai, Maharashtra, India Vibrant Training & Placement Full time

    Job Opportunity: Customer Care Executive Location: Navi Mumbai Shift Timing: 10:00 AM to 7:00 PM (Day Shift) Week Off: Sunday (Fixed) Process: Inbound Voice Process We're seeking enthusiastic individuals to join our team as Customer Care Executives in Navi Mumbai! If you have excellent communication skills and enjoy assisting customers, this role is...

  • Customer Care Executive

    3 days ago

    Andheri East, Mumbai, Maharashtra, India Vibrant Training & Placement Full time

    Join Our Team as a Customer Care Executive! Location: Andheri, Mumbai Shift: Rotational **Salary**: ₹23k - ₹27k Immediate Joining Excellent English Skills Needed Looking for a career in customer care? We're hiring Customer Care Executives in Andheri, Mumbai! If you're a graduate with excellent English proficiency and can start immediately, we want to...