Customer Care Executive

4 days ago

Jogeshwari Mumbai Maharashtra, India a2techfirm Full time

**Require Customer Care Executive - Blended Process for Jogeshwari Location**

**Job Title**:Customer Care Executive - Blended Process
**Company**:Sleep Mattress Company
**Location**:Jogeshwari West

**Responsibilities**:

- Address customer inquiries, resolve complaints, and provide product information in a timely and professional manner.
- Assist customers with placing orders, processing returns, and scheduling deliveries.
- Collaborate with other departments to ensure customer issues are resolved promptly and accurately.
- Maintain accurate records of customer interactions and transactions using our CRM software.
- Identify opportunities to upsell or cross-sell products and services to customers.

**Requirements**:

- Excellent communication skills in English (additional proficiency in other languages is a plus).
- Previous experience in customer service or a similar role is preferred.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving skills and a positive attitude.
- Proficiency in using CRM software and other customer service tools.
- Flexibility to work in shifts, including evenings and weekends.

**Benefits**:

- Competitive salary package with performance incentives.
- Opportunities for career growth and development.
- Comprehensive training programs.
- Friendly and supportive work environment.

Pay: Up to ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Excellent English (required)

Work Location: In person

**Speak with the employer**

+91 8422951221

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