Customer Care Executive

17 hours ago

Mumbai Maharashtra, India S M ELECTRICAL WORKS Full time

post
- customer care executive

Location
- Andheri

Education-Graduate

Experience -1-2 years

skill and job duties
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8425048317

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