Customer Care Executive

5 days ago

Mumbai Maharashtra, India Zeca Technologies Full time

Here's a sample Job Description (JD) for a **Customer Care Executive**:
**Job Title**: Customer Care Executive

**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:
2. Handle and resolve customer complaints, providing appropriate solutions and alternatives.

3. Identify customer needs and assist them in using specific features of the product or service.

4. Maintain a positive, empathetic, and professional attitude toward customers at all times.

5. Keep records of customer interactions, process customer accounts, and file documents.

6. Collaborate with internal teams to follow up on customer issues and provide resolutions.

7. Upsell or cross-sell products and services when appropriate.

8. Follow communication procedures, guidelines, and policies.

9. Ensure customer satisfaction and provide professional customer support.

**Qualifications**:
1. High school diploma or equivalent; a bachelor’s degree is a plus.

2. Proven experience as a Customer Care Executive or in a similar customer service role.

3. Excellent communication skills (written and verbal).

4. Ability to handle stressful situations and remain calm under pressure.

5. Strong problem-solving skills and a results-driven attitude.

6. Familiarity with CRM systems and practices.

7. Ability to work in shifts (if applicable).

**Skills**:
1. Empathy and active listening.

2. Multitasking and time management.

3. Attention to detail.

4. Adaptability and flexibility.

5. Strong organizational skills.

Feel free to adjust this based on the specific requirements of the company and industry.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9424225191

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