Customer Support Executive

17 hours ago

Lower Parel Mumbai Maharashtra, India KNYA Med Full time

**Job Title**: Customer Support Representative

**Location**: Lower Parel, Rotational Shifts

**Reports To**: Customer Support Manager

**About Us**:We are a fast-paced and high-growth D2C brand specializing in medical scrubs, committed to delivering exceptional quality and service to healthcare professionals. We take pride in ensuring that our customers receive a seamless experience and the support they need, whether they are placing an order, seeking assistance with sizing, or requesting support for product-related inquiries.

**Key Responsibilities**:

- Assist customers with product inquiries, order tracking, returns, and exchanges.
- Collaborate with internal teams to resolve complex issues, ensuring a high level of customer satisfaction.
- Maintain detailed records of customer interactions, following up on unresolved issues.
- Escalate customer feedback and issues to management when necessary.
- Work effectively within a high-pressure environment to meet team goals and KPIs.
- Stay updated on product knowledge to provide accurate information to customers.
- Adhere to company policies and procedures while ensuring that customer service standards are consistently met.

**Requirements**:

- **Fluency in English and Hindi** (written and spoken); knowledge of regional languages is a plus.
- **Experience**: Minimum 1 year in a customer support role, preferably in a D2C or high-volume e-commerce environment.
- **Availability**: Ability to work in rotational shifts, including weekends and holidays if needed.
- Strong problem-solving skills, patience, and empathy when handling customer inquiries.
- High attention to detail, organization, and the ability to manage multiple tasks simultaneously.
- Proficiency with customer service software and tools is a plus.

**What We Offer**:

- A collaborative and supportive team environment.
- Opportunities for career growth within a rapidly expanding D2C brand.
- Competitive compensation and benefits.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- What is your current salary?

Work Location: In person

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