Cse (Customer Support Executive)

7 hours ago

Lower Parel Mumbai Maharashtra, India SM IT Services Full time

**Urgent Hiring: Customer Support Executive**
**Location**: Lower Parel, Mumbai
**Experience**: Minimum 6 Months (BPO/Calling/Sales preferred)
**Budget**: Up to ₹3.5 LPA (Approx. ₹25,000 In-Hand)
**Industry**: Travel & Tourism
**Interview Mode**: In-person (at Lower Parel office)

**About the Role**:
Thomas Cook India Pvt. Ltd., a leading name in the travel industry, is urgently looking for passionate and customer-oriented **Customer Support Executives** to join our dynamic Call Centre team. If you have prior experience in BPO/sales calling and a flair for customer interaction, we want to hear from you

**Key Responsibilities**:

- Handle inbound and outbound customer calls related to travel bookings, queries, and support
- Provide accurate information about travel packages, services, and products
- Upsell relevant services based on customer needs
- Maintain high levels of customer satisfaction through professional and timely responses
- Adhere to call scripts, process guidelines, and quality standards
- Update customer records and log call details in CRM tools
- Minimum **6 months** of experience in **BPO calling** or **sales**:

- Fluent communication skills in **English** (Hindi/Marathi is a plus)
- Strong interpersonal and persuasion skills
- Prior experience in a **call centre** or **customer-facing role**:

- Knowledge or interest in the **travel domain** will be an advantage
- Willingness to work in a shift-based schedule

**Work Details**:

- **Work Timings**: 10 AM to 7 PM **or** 11 AM to 8 PM (Shift as per roster)
- **Week Off**: One **rotational week off**:

- **Job Type**: Full-time, On-site
- **CTC**: Up to ₹3.5 LPA

**How to Apply**:
or walk in for an interview at our **Lower Parel office**.

**Job Types**: Full-time, Permanent

Pay: ₹11,100.14 - ₹30,034.34 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 91744 02238

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