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Customer Support Executive

2 weeks ago

Bandra Mumbai Maharashtra, India Q2pay Technologies Pvt Ltd Full time

**Responsibilities**:
As CSE, you are the one who ensures that the customer has a successful experience with the product or service from the very beginning.

Ensure to drive customer adoption and retention from the very steps of the user journey.
- Reduce churn and increase retention of existing customers.
- As CSE you should display empathy, good communication skills, problem-solving skills, and patience.

You should have decent product knowledge to be able to understand customer issues
- **You would be responsible for successful implementation and drive adoption post implementation within customer’s organization.**
- Hold internal and client facing status meetings, and updates that report on performance, issues, and continuous improvement.
- Build strong working relationships with clients, stakeholders, and team members through effective communication throughout the client life cycle.

**Requirements**:
Experience in servicing customers in BFSI segment. **Must be a Self-starter with a passionate, positive and enthusiastic attitude.**
- Outstanding written and verbal communication skills, with the ability to convey issues and solutions clearly, and concisely.
- Ability to handle multiple priorities and demands in a fast-paced dynamic environment. **Lead discussions at Customer end.**

**Qualifications And Experience**:

- Minimum Bachelor's degree **1-3 years of experience in customer support.**

**About Us**:
Xpentra is a Q2Pay platform. Q2Pay Technologies Pvt. Ltd. is a B2B fintech company focusing on simplifying transactions around collections, payouts, and other critical business banking & bill payments. We strive to offer a complete end to end solution platform for businesses to overcome process limitations through efficient transactional processing, smart analytics, and robust reconciliation. We work closely with our bank and ecosystem partners to offer efficient and secured AP/AR experience. Our clients know us for our robust and customized governance framework around approvals and reconciliation

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Application Question(s):

- What is your Salary expectations?
- What is your notice period?
- What is your current salary in hand monthly?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Bandra, Mumbai, Maharashtra (required)

Ability to Relocate:

- Bandra, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9619368688