Customer Support Executive

3 days ago

Mumbai Maharashtra, India MEDDIRECT Full time

Company Description

MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what we do. We are seeking a Customer Support Executive to join our team.

Role Description

This is a full-time, on-site role located in Mumbai. The Customer Support Executive will be responsible for providing excellent customer service, online support, and technical support to our clients. The day-to-day tasks include answering customer queries, booking appointments, resolving complaints, and ensuring customer satisfaction. The Customer Support Executive will also be responsible for maintaining accurate records and updating our knowledge management systems.

Skills required
- Customer Support, Customer Satisfaction, and Customer Service skills

Online Support and Technical Support skills

Good communication skills, both verbal and written

Effective problem-solving and decision-making skills

Attention to detail and ability to multitask

Prior experience in customer service or technical support is preferred

Bachelor's degree in any field

Proficiency in MS Office and knowledge of CRM software is a plus.

Minimum qualification -Intermediate

Language - English, Hindi, Telugu, Tamil, Malayalam, Kannada, Gujurati.

Salary -Best in Industry.

IMMEDIATE JOINER.

After selection company will provide training.

Vishal

6356391457

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Work Location: In person

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