Executive - Customer Support

7 days ago

Mumbai Maharashtra, India Ketto Online Ventures Pvt Ltd Full time

**Job Title**:Executive - Customer Support**

**About the company**

Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create a large-scale impact on a daily basis by taking our product to the next level.

**Summary**:
**Roles and Responsibilities**:
- Resolve customer complaints and issues to ensure customer satisfaction
- Collaborate with other departments to address customer needs and concerns
- Maintain accurate records of customer interactions and transactions
- Identify and implement process improvements to enhance the customer experience
- Assist in training and mentoring junior customer support staff
- Monitor customer feedback and implement strategies to improve customer satisfaction
- Stay up-to-date on industry trends and best practices in customer support

**Qualifications**:

- Bachelor's degree in Business Administration or related field
- 1+ years of experience in Business Development - Customer Support department
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Microsoft Office suite and CRM software

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