Customer Support Executive

2 days ago

Mumbai Maharashtra, India Dhal Information System Pvt.Ltd.(DIS) Full time

Customer Support Executive (CSE)

We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in

addressing inquiries, resolving issues, and providing exceptional support to our customers.

**Key Responsibilities**:
Customer Interaction:

- Respond to customer queries and concerns promptly and professionally.
- Provide accurate information about products, services, and order statuses.

Issue Resolution:

- Address and resolve customer complaints, ensuring customer satisfaction.
- Coordinate with relevant departments to resolve product or service issues.
- Escalate complex cases to higher management when necessary.

Order Management:

- Assist customers with order placement, modifications, and cancellations.
- Ensure accurate and timely processing of orders.
- Track and follow up on delivery schedules and communicate any delays to customers.

Product Knowledge:

- Maintain up-to-date knowledge of company products, services, and promotions.
- Provide customers with product recommendations and advice.

Data Management:

- Document customer interactions and transactions in the customer relationship management

(CRM) system.
- Generate and analyze customer service reports to identify trends and areas for improvement.

Customer Feedback:

- Gather customer feedback and relay it to relevant departments for product and service

improvements.
- Contribute to the development and implementation of customer service policies and

procedures.

**Qualifications**:

- Bachelor's degree in Business Administration, Hospitality, or a related field.
- Proven experience in a customer support role, preferably in the food industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- A customer-centric attitude with a passion for delivering exceptional service.

**Preferred Skills**:

- Experience in the food industry or related sectors.
- Knowledge of food safety regulations and standards.
- Familiarity with e-commerce platforms and online order management systems.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
- Employee discounts on company products.

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9078896555

  • Customer Service Executive

    1 day ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India AscenWork Technologies Private Limited Full time

    **Job Overview** Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India GM Infotech Full time

    **We are urgently hiring for Customer Support Executive** **Position: Customer Support Executive - Export** **Location: Sakinaka, Andheri (E)** **Timings: 10:00 to 6:30 PM** **Job profile**: - Coordinating with customers, agents and inter-department for sea and air shipment statuses - Preparing and sending daily shipment status reports to customers...

  • Executive Customer Support

    3 hours ago

    Ghatkopar, Mumbai, Maharashtra, India Aknamed Full time

    **Group Company**: Ayro Retail Solutions Private Limited **Designation**: Executive - Customer Support (EXE - CS (RIO-BRANDS)) **Office Location**: **Position description**: Executive - Customer Support **Primary Responsibilities**: - Customer Support

  • Customer Support Executive

    2 days ago

    Mumbai, Maharashtra, India Cohire Solutions Pvt Ltd Full time

    Hi We have an opening for Customer & Seller Support Executive. Please find the JD herewith. **Salary: ₹20,000.00 - ₹30,000.00 per month** Job Responsibilities: - Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner - Conducting any customer satisfaction survey, calling customers for feedback on...

  • Customer Support Executive

    3 hours ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Grant Road / Kemps Corner, Mumbai **Salary**: ₹35,000 - ₹45,000 per month **Experience**: 2-5 years **Job Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Resolve customer complaints, queries, and service requests in a timely manner - Maintain detailed records of customer...

  • Customer Support Executive

    1 day ago

    Mumbai, Maharashtra, India Watchyourhealth Full time

    **Job Title**: Customer Support Executive **(Freshers can also Apply)** **Location**: Lower Parel, Working Days & Timing - 6 Days Working 9.00 Am to 6.00 Pm **Responsibilities**: - Troubleshoot and resolve issues promptly and professionally. - Provide accurate information about products, services, and health insurance topics. - Document customer...

  • Customer Support Executive

    3 days ago

    Andheri, Mumbai, Maharashtra, India PARASHAR HOSPITALITY SOLUTIONS Full time

    1. Customer support Executive should respond to customer web inquiries regarding online merchandise or service orders. 2. Assist customers with product selection, answers basic questions, and suggest various product options that are available. 3. Ensure prompt and proper resolution of customer queries by providing additional information or engaging others...

  • Customer Support Executive

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Business Zilla Full time

    Customer Support Executive Urgent hiring for Customer Support Executive **Job Overview**:As a customer support executive you will have to handle inbound and outbound calls of customer or clients. Identify the need of customer, and sell the given product/service. **Qualification**: - Higher Secondary. - Must have outbound and inbound sales experience. -...

  • Customer Support Executive

    3 hours ago

    Mumbai, Maharashtra, India Triedge Solutions Full time

    Position : Customer Support Executive **Requirements**: - **Job Role / Key Result Areas (KRAs)**: - **Client Support**: Handle customer queries related to billing, accounting, and GST modules in the ERP software via phone and remote tools (Anydesk, TeamViewer). - **User Training**: Onboard and train new clients on how to use the software effectively for...