Customer Support Executive

10 hours ago

Mumbai Maharashtra, India Dhal Information System Pvt.Ltd.(DIS) Full time

Customer Support Executive (CSE)

We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in

addressing inquiries, resolving issues, and providing exceptional support to our customers.

**Key Responsibilities**:
Customer Interaction:

- Respond to customer queries and concerns promptly and professionally.
- Provide accurate information about products, services, and order statuses.

Issue Resolution:

- Address and resolve customer complaints, ensuring customer satisfaction.
- Coordinate with relevant departments to resolve product or service issues.
- Escalate complex cases to higher management when necessary.

Order Management:

- Assist customers with order placement, modifications, and cancellations.
- Ensure accurate and timely processing of orders.
- Track and follow up on delivery schedules and communicate any delays to customers.

Product Knowledge:

- Maintain up-to-date knowledge of company products, services, and promotions.
- Provide customers with product recommendations and advice.

Data Management:

- Document customer interactions and transactions in the customer relationship management

(CRM) system.
- Generate and analyze customer service reports to identify trends and areas for improvement.

Customer Feedback:

- Gather customer feedback and relay it to relevant departments for product and service

improvements.
- Contribute to the development and implementation of customer service policies and

procedures.

**Qualifications**:

- Bachelor's degree in Business Administration, Hospitality, or a related field.
- Proven experience in a customer support role, preferably in the food industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- A customer-centric attitude with a passion for delivering exceptional service.

**Preferred Skills**:

- Experience in the food industry or related sectors.
- Knowledge of food safety regulations and standards.
- Familiarity with e-commerce platforms and online order management systems.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
- Employee discounts on company products.

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9078896555

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