Customer Support Executive
8 hours ago
**Job Title**: Customer Support Executive
**Location**: Thane
**Key Responsibilities**:
- Handle inbound and outbound customer interactions professionally and promptly.
- Resolve customer complaints and issues efficiently and with empathy.
- Provide accurate, valid, and complete information by using the right tools and systems.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate departments or higher authorities.
- Maintain customer records by updating account information in CRM systems.
- Ensure high levels of customer satisfaction and provide a positive customer experience.
- Meet individual and team KPIs and service level targets.
- Collect feedback to help improve products, services, and processes.
**Requirements**:
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices (preferred).
- Minimum Qualification: High school diploma or equivalent; a bachelor’s degree is a plus.
- Language Proficiency: Fluency in English and [Insert local language if required].
Pay: ₹12,000.00 - ₹14,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
**Speak with the employer**
+91 9167077122
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