Executive - Customer Support

5 days ago

Mumbai Maharashtra, India Ketto Full time

Job Title: Executive - Customer Support

Summary:
Roles and Responsibilities:

- Resolve customer complaints and issues to ensure customer satisfaction
- Collaborate with other departments to address customer needs and concerns
- Maintain accurate records of customer interactions and transactions
- Identify and implement process improvements to enhance the customer experience
- Assist in training and mentoring junior customer support staff
- Monitor customer feedback and implement strategies to improve customer satisfaction
- Stay up-to-date on industry trends and best practices in customer support

Qualifications:

- Bachelor's degree in Business Administration or related field

- 1+ years of experience in Business Development - Customer Support department
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Microsoft Office suite and CRM software

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