Customer Support Executive

17 hours ago

Mumbai Maharashtra, India Cohire Solutions Pvt Ltd Full time

Hi

We have an opening for Customer & Seller Support Executive. Please find the JD herewith.

**Salary: ₹20,000.00 - ₹30,000.00 per month**

Job Responsibilities:

- Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner
- Conducting any customer satisfaction survey, calling customers for feedback on their overall experience, etc
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Communicating effectively, empathetically, and in a professional manner with the customer
- Maintaining records, reports and other correspondence to measure customer satisfaction
- Managing payments, delivery and of customers orders whenever needed
- Support other verticals and departments for day-to-day co-ordinations.
- Will also provide assistance in vendor support activities during the vendor onboarding documentation process and coordination.

Educational Qualification: Any Graduate Degree

Work Experience No. of Years: Min. 2-4 Years of Experience in Customer support, Operations support in E-Commerce Company

Skills required:
**Excellent communication skills - Must**

Proven interpersonal skills

Conflict and problem-solving ability

Multi-tasking and proficient in Microsoft office

Customer service experience in e-commerce set up - will be an added advantage

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8308407711

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